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University of Rochester Educational Technology Support Specialist - 234282 in Rochester, New York

Educational Technology Support Specialist Job ID 234282

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 054 University IT / Acad Apps


8 AM-5 PM



This position supports faculty in their use of educational technology at the University of Rochester. This may include supporting the use of the learning management system, assessment and accreditation system, course evaluation system, and/or associated teaching technologies and multimedia tools used in teaching and learning activities. Emphasis for this position will be on technical and administrative support for the assessment and accreditation system AEFIS. This includes supporting administration in the setup of course evaluations and program learning outcome assessment, as well as supporting faculty in use of the system for assessment collection, review of course evaluations, and development of self-study documentation.


Originates and implements strategies to develop, support, enhance, and maintain the delivery of education:

  • Works with a cross-functional team in developing processes and procedures for support of the teaching and learning systems.

  • Works closely with faculty and subject matter experts (SMEs) to analyze needs, identify knowledge gaps, and assist in writing/editing instructional materials. The ability to interact and effectively communicate with faculty is critical.

  • Works with members of the team to translate instructional design into online instructional solutions that fit clients’ needs.

  • Works with Faculty/Staff and IT support teams to develop and implement technology related solutions and associated training videos and documents.

  • Represents the needs of faculty on integrating technology in classroom and other supported spaces, to ensure achievement of both pedagogical and IT goals.

  • Participates in strategic planning at various levels (University, campus, departmental).

Provides end user support:

  • Supports and troubleshoots users’ advanced inquiries on software and systems used in teaching and learning.

  • Works with the event and classroom management and desktop support teams to define required browser specification and other required technologies associated with the systems used for teaching and learning.

  • As technology and software development products advance, explores and makes recommendations for software for faculty.

Participates in software systems testing, quality assurance, maintenance, and upgrades.

  • Keeps up to date with updates and issues associated with the teaching and learning systems.

  • Participates in system and service component upgrades through extensive testing and support and implementation strategies.

  • Researches and evaluates proposed software purchases, testing and evaluating systems prior to project handoff.

Supports, advocates for, and expands use of the teaching and learning systems.

  • Explores, promotes, pilots and supports new technologies for instruction and/or assessment.

  • Instructs users on the operation of online and mobile learning technologies through online learning modules, workshops, or consultation.

Participates in professional activities.

  • Participates in staff meetings.

  • Serves on appropriate institutional, regional, and national committees or groups, as needed.

  • Interviews prospective new staff and provides feedback.

  • Maintains knowledge of assessment techniques by attending seminars, classes, and conferences; visiting relevant Internet sites; reviewing current literature.

  • Shares knowledge and experience with other academic institutions. This may include publishing articles and/or giving presentations at local and national meetings.

  • Participates in training and other professional development, keeps abreast of industry trends, attends job related seminars and courses which enhance professional development and strengthen user services.

Other duties as assigned


  • Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering required;

  • Masters degree in related discipline such as Education or Instructional Design, Higher Education Administration preferred.

  • 3-4 years of related experience required ;

  • 1-2 years of experience in a supervisory capacity preferred;

  • Or an equivalent combination of education and experience required.

  • Experience in higher education field strongly preferred;

  • Ability to provide on-call support as required

  • Excellent verbal and written communications skills required

  • Ability to handle multiple tasks simultaneously required

  • Ability to translate user needs into solution requirements required

  • Ability to actively participate in a team to produce valuable results required

  • Ability to learn new technologies quickly required

  • Experience with Mac and Windows operating systems strongly preferred

    How To Apply

All applicants must apply online.

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