University of Rochester ED Access Spec - 228197 in Rochester, New York
ED Access Spec Job ID 228197Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening
Full Time 37.5 hours Grade 007 Emergency SMHSchedule
4 PM 12 AM; WKNDS/HOLResponsibilities
Coordinate functions associated with patient for ambulatory care visits to the Emergency Department at Strong Memorial Hospital. Monitor and ensure that all functions are complete in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff.
Greet and register:
Patients, families, visitors, external and internal customers, offering excellent customer service and providing the very best patient experience. Perform duties of ED Access Specialist as required by departmental needs. Responsible to maintain highest standards related to customer service, accuracy, and efficiency as EDAS. Collects and verifies patient demographic and financial informatio n t o register patien t i n th e hospita l computer system . Initiate s th e E D medical/financial record; appropriately identifies forms needed for specific ED patient visi ts. Assemble all ED charts for admissions and discharges. Ensure all paperwork is completed and identified (patient information) and distributed appropriately.
Coordinate daily efforts to edit and correct registration and billing errors during full registration process. Identify ways to reduce follow-up, rep etitive or corrective work. Utilize eRecord programs to facilitate work flow in the department. Manage patient tracking system ensuring correct location of patients within the ED.
Triage patient calls, assess the urgency of a situation and determine the appropriate action (or appropriate person to talk to), serves as a focal point or handling complaints, and as front-line problem solver. Answer all incoming phone calls when working in the communications center, routing all calls a s ap propr i at e. Coordinat e transportatio n fo r discharge d , or transferre d patient s a s needed.
Financial account management:
Ensure that an accurate and complete full registration of the patient is completed prior to the discharge of the patient inclusive of insurance verification for new and self-pay patients . Follo w u p o n hol d bill s utilizing th e hol d bill repor t to facilitat e reimbursement fo r Emergency Department services. Collect co-pays due when applicable.
Provide training support to other EAS staff on aspect of department-specific work including orientation to the department and hospital, registration process and customer service. Act as information resource for all Departmental staff in regards to registration and work flow activities. Attend educational programs for department at direction of supervisor/manager and teach other staff.Other duties:
Provide support for Departmental activities incl ding monitoring inventory of supplies, supply ordering. Perform other service-oriented tasks, escorting patients, offering comfort items to patients/families/visitors in the waiting area, witnessing conse n t signatures, fax charts as requested, pull charts for QA audits or patient care follow up and manage and s t ock forms and supplies in forms room, and other requests from clinical staff.
High School diploma and 2.5 years related work experience, preferably in an Emergency Department setting; or an equivalent combination of education and experience. Medical terminology experience preferred and demonstrated ability to type accurately. Previous customer service skills requiredHow To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled