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University of Rochester ECM Support Associate - 231945 in Rochester, New York

ECM Support Associate Job ID 231945

Location The College Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 078 Event and Classroom Management


7:00 AM-11:00 PM; WKENDS


Position Summary:

The ECM Support Associates work with the ECM Event Support Manager to provide technical expertise, and coordinate technical and furniture services for special events that take place on the University of

Rochester’s River Campus. The Support Associate will work closely with the Manager to advise, train, and supervise the event technician staff. Additionally, the Support Associate will assist in running some events that include cultural programs, guest speakers and professional performers, as well as major University events, such as Orientation, Meliora Weekend, and Commencement.

Primary Functions:

  • The ECM Support Associate, under the direction of the ECM Event Support Manager, works to implement technical support (portable and installed audio systems, projection, theatrical grade lighting, etc.) for programming by University student organizations, University departments and non-University organizations that use campus facilities. The ECM Support Associate will meet with clients to assess their event’s setup and technical needs, recommending and identifying the most appropriate solutions for the event scope and budget, and coordinate necessary services. They will also utilize the Event Management System (EMS) software as the method to track inventory, schedule space and technicians, and bill clients.

  • For programs, the Support Associate will demonstrate independent judgment and implement the most appropriate solutions for leveraging technology for a safe and successful event outcome. The ECM Support Associate is charged with training and knowledge shares across the department to best communicate institutional knowledge and best practices with colleagues and student workers.

  • The ECM Support Associates work closely with the ECM Event Support Manager and other ECM professional staff to coordinate the work and schedules of undergraduate student workers, as well as full and part-time event technicians. The undergraduates begin at different skill levels and are educated on ECM’s customer service philosophy. The ECM SA will assist in training the staff to become proficient in the setup and use of complex audio-visual, lighting, and theatrical equipment in various venues across the River Campus.


  • Degree in Audio-Visual Technology, Theatrical Technology, or Communications, or 3 or more years related work experience, or an equivalent combination of education and experience.

  • Excellent verbal and written communications skills.

  • Ability to understand the technological needs for a broad range of clients and recommend appropriate solutions.

  • Ability to participate actively in a team to produce valuable results.

  • Ability to learn new technologies quickly and to train others with best practices. Ability to handle multiple tasks simultaneously.

  • Ability to independently lead small groups to effectively accomplish a task.

  • Experience with advanced event technologies including but not limited to live production design, audio, projection, and lighting.

  • Ability to provide evening and weekend services as needed.

How To Apply

All applicants must apply online. Applicants are asked to include a cover letter along with their resume.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled