Docent and Tour Coord, MAG

Rochester, NY


The Tour and Learning Program Coordinator is responsible for all logistics associated with the coordination of museum tours and the facilitation of assign education programs. The Coordinator oversees and executes all necessary arrangements, handles payments related to tours, and provides customer service to school and community contacts. Logistical duties include managing the program schedule, booking transportation and security, and ordering supplies. Assists in serving as a liaison between the museum and the participating schools, program staff, and volunteers, including regular communication and support.


  • Fields tour requests from K–12 schools, colleges and universities, and community groups. Coordinates all of the logistics for requested and public tours including reservations and gallery guide assignments.

  • Manages tour-related administrative details such as data entry, recording attendance, security requests, invoicing, and payment processing.

  • Manages and oversees program logistics including but not limited to building staff schedules, requesting transportation, security, and museum space reservation. Orders and organizes the storage of program materials.

  • Supports the Academic Programs Department and staff in promoting MAG resources. Primary contact between partner schools, staff, tour groups, gallery guides and MAG. Manages tour and program schedules regularly communicating with partners, volunteers, and staff. Addresses concerns from teachers, parents, principals and other stakeholders. Distributes surveys to obtain feedback on programs.

  • Supports the stewardship of gallery guides. Creates a weekly newsletter, handles individual volunteer tour concerns, attends and supports gallery guide programs and facilitates gallery guide appreciation events.

Other duties as assigned.


  • Bachelor’s degree required

  • 3 years’ experience working with and managing volunteers, creating schedules, communicating with diverse groups of people, and handling complex logistics or equivalent combination of education and experience.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 15.38 - $ 21.54 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Memorial Art Gallery
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009 MAG-Education