Department Coordinator SON Master's NP Programs

Rochester, NY


With limited direction and considerable latitude for independent judgement and decision making this position serves as one of two administrative leads in the Master’s Program office. Supports the work of assigned faculty: the Master’s Nurse Practitioner (NP) Program Director, NP Specialty Directors, and NP program faculty. Responsible for analysis of workflow related to program administration, developing and implementing policies and procedures, and managing the general office and related administrative services. . Independently performs duties requiring advanced knowledge and management of educational support systems and other office supports as well as extensive understanding of policies, procedures, and practices of the Education mission of the School of Nursing (SON). This position requires sound judgement, professionalism and attention to detail, outstanding communication skills, and the ability to maintain confidentiality and compliance with FERPA regulations while handling faculty and student information and records. The ideal candidate for this position has demonstrable experience in office/project management, detailed record keeping, and consistency in balancing multiple priorities. Responsible for training and supervising student and temporary employees.


Office Management

  • 20% Independently identify, prioritize, and manage the successful delivery of all academic support needs for the assigned program areas, which currently include six Nurse Practitioner (NP) clinical specialty tracks. Coordinate program logistics with faculty and utilize SON delivery platforms to assure compliance with SON internal standards, all Federal/State regulations, and national accreditation standards.

  • 20% Responsible for timely and effective communications and notifications to assigned program faculty; prioritize incoming issues and determine appropriate courses of action, referral, or response. Serve as a gatekeeper to Director and/or Specialty Directors, as assigned. Independently manage calendars using judgement and program knowledge to manage priorities and triage requests. Assigned program areas and assigned faculty are subject to change at the discretion of both the Sr. Education Administrator and the Director of the Master’s Program based on evolving programmatic and SON needs. Train and supervise student and temporary employees. Provide administrative support cross coverage as needed.

  • 5% Co-manage and determine with assigned program/specialty directors or committee chairs meeting agendas, faculty communications, and follow up actions for all assigned SON committees and task forces, with sensitivity to the confidential nature of discussions.

Instructional and Technical Oversight

  • Serve as the principal source of information regarding policy and practice for coursework preparation for the assigned program areas, including, but not limited, to Blackboard and AEFIS course support for all assigned program faculty.

  • Ensure appropriate resources are available for all courses, including logistical needs of room and guest scheduling, syllabi and curriculum management and ordering of course related materials including textbooks.. Includes developing and adhering to project timelines within course or program.

  • Manage student learning needs and resources providing guidance and suggestions related to coursework logistics. Collaborate with the School of Nursing information technology (IT) staff to resolve and troubleshoot technical problems for faculty and students in Blackboard. .

  • In coordination with the SON Education Innovation Team (EdIT) assist faculty in development of courses to achieve Quality Matters certification.

  • Facilitate the annual revisions for academic degree plans in assigned programs.

Reporting and Accreditation

  • Responsible for primary analysis and summary of data from a variety of databases and other sources including, but not limited to, data on enrollment, retention, progression, degree planning and faculty advising. Make recommendations for improvements or changes.

  • Develop and manage processes for ensuring compliance with NYS and CCNE, accreditation requirements. Assist with developing preliminary reports for evaluation plans related to any school-wide initiatives led by assigned directors or faculty.

  • Maintain appropriate and efficient systems and electronic files for the program office and collaborate with other departments and offices to ensure infrastructure to support data collection on program outcomes including program evaluation surveys, national certification exams, and program evaluations.

Event Management

  • Responsible for developing schedule of all events for assigned program areas. Consider preferences and options and make decisions to modify schedule when appropriate.

  • Manage events for assigned program areas including, but not limited to, a subset of the following: Orientation, Role Seminar, Preceptor Workshop,Graduation, faculty educational events including program retreats, and other program related events.

  • Responsible for developing and adhering to approved event budgets and coordinating all event logistics. Develop agendas; secure and coordinate guest speakers; manage event space, accommodations and catering; create attendee support materials; develop and disseminate advertising and communications; prepare and submit event requests with budget analysis and event documentation to the SON Finance team; develop, administer, and provide reports on evaluation tools.

  • Liaison with CEL, SON Admissions and Student Affairs offices, Sr. Education Administrator, Finance, and Dean’s offices, as well as internal and external stakeholders, to manage and resolve scheduling, budget, and resource issues.

Other duties, as assigned, in support of the Education Mission of the SON


  • Bachelor’s degree required

  • 1 year of relevant administrative experience or equivalent combination of education and experience.

  • 3 years of advanced office experience, including 1 year in a position which demonstrates the ability to work with minimum supervision and to direct an office operation.

  • Strong interpersonal, organizational, written and oral communication skills are essential. Ability to organize the work area and handle frequent interruptions. Very strong communication skills and ability to multitask with minimal direction required

  • Advanced proficiency in Microsoft Office, Excel spreadsheets, Power Point, Microsoft Mail and databases preferred. Proficiency in working with Learning Management Systems and support systems (e.g. Blackboard, Zoom) as well as a variety of educational technology preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.27 - $33.65 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: School of Nursing
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 051
Schedule: 8 AM-4:30 PM