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University of Rochester Data Management Sr. Operations Specialist - 232101 in Rochester, New York

Data Management Sr. Operations Specialist Job ID 232101

Location Health Sciences Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 055 ISD Analytics


8 AM-5 PM



This position will interact with multiple development phases of large projects for the Medical Center including, but not limited to Clinical, Financial, Quality, Regulatory and Operations to insure data intuitive presentation designs are understandable and provides a rich user experience. The position will also be responsible for administrating the platforms Data Management Platforms for system uptime, performance and application upgrades. Additional responsibilities include role-based security design, usage and improvement of processes and controls governing these applications. Assignment of additional projects and requests to perform analysis and programming addressing challenging tasks can be assigned as needed.


Environment Configuration

  • Create upgrade and project run plans

  • Oversee and Guide Run Plans through completion

  • Communication to end users regarding system changes

  • Work with vendors and users planned maintenance downtimes

  • Documentation of processes and workflows for team knowledge base

  • Follow ISD / EDA Change control processes

Server/System Administration

  • Monitor Maintain and Report on System performance

  • Advise on System enhancements and Upgrade Requirements

  • System Management on one or more of the following systems:

  • SAP BOE (BI Tool- System Support and Daily Job Monitoring)

  • Epic Clarity, Epic Caboodle Epic SlicerDicer ETL Administration

  • Collaborate with business users to understand and determine business requirements for data extraction out of the Epic platform.

  • Demonstrate end-to-end understanding of the Epic platform, specifically Clarity and Caboodle.

    Independently managing requests and tasks assigned

  • Works with clinical, financial and business requirements related to reporting applications support for the UR Medicine eco-system of applications

  • Manage requests and/or components of larger projects with appropriate documentation and status reports

  • Assist Senior Developers with requests and/or components of larger projects with appropriate documentation and status reports

Project Management:

  • Manages small initiatives and upgrades to the platform and research network connectivity components.

  • Conducts operational impact assessments & technical walk-through.

  • Maintains communication between the above listed key customers and ISD to provide updates and information regarding technology.

  • Participate in project meetings as a key contributor with stakeholders from operations, clinical, payer relations and analytics team


  • Enforces programming standards through walk-through and/or change control processes.

  • Serves on committees and attends meetings as requested.

  • Other duties as assigned.

  • Participates in webinars, local/regional meetings, and discussion forums to gain technical and/or functional knowledge.

  • Follows departmental guidelines regarding time, project management, and time recording. Participates willingly and effectively in quality improvement projects.

  • Follows all ISD administrative standards (such as, timely time sheet preparation, filling out time-off sheets, etc.)

  • Review Epic upgrade documentation related to reporting and implement the changes as per the guidelines defined

  • Respond promptly to the needs of end-users, and meets Service Level Agreements as defined with business partners

  • Adheres and subscribes to the ISD Values as stated in the Values Statement.



  • Bachelor’s degree in computer science, engineering, mathematics, statistics, or business preferred. Master’s degree highly desirable or an equivalent combination of education and experience required

  • 5 years software application support/design/analysis in a health care, research, educational, or business setting.

  • 3+ years of experience with data modeling and data management in a relational database management system, such as Oracle, Microsoft SQL Server

  • 3+ years of experience with SQL development. Ability write complex relational and multidimensional SQL queries and complex stored procedures.

  • 3+ years experience with ETL tools, such as SQL Server Integration Services (SSIS)

  • Strong analytical and problem-solving skills

  • Good understanding of client/server and web-based systems.

  • Good understanding of SQL-based database technologies including joins, primary and foreign keys, stored procedures, and triggers.

  • Effective communication skills (oral presentation, listening, written)

  • Strong interpersonal skills and ability to generate teamwork are essential.

  • Positive, collaborative, energetic attitude.

  • Demonstrated analytical and problem solving skills.

  • Windows server environment experience


  • Linux server environment and VMWare experience preferred.

  • Project management experience preferred.

  • Healthcare reporting/analytics experience - preferred.

  • Prior experience working with an EHR system and understanding of clinical and revenue cycle data - preferred.

    Current Epic certification in Epic Clarity ETL Admin, Epic Caboodle ETL Admin, etc. is preferred

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled