University of Rochester Data Control Clerk II - 228489 in Rochester, New York
Data Control Clerk II Job ID 228489Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening
Full Time 40 hours Grade 007 Parking & TransportationSchedule
10:30 AM - 7:00 PMResponsibilities
Central point of contact for managing Department of Transportation & Parking Management communications of service calls for field related operations. The Department of Transportation & Parking Management is an essential 24-hour, seven days a week operation responsible for all University of Rochester parking lots, roadways and garages, including Strong Memorial Hospital, Medical Center, River Campus, South Campus, Eastman School of Music, Memorial Art Gallery, Strong West, and multiple other off-site locations. This position is essential during the hours of 7:00am and 7:00pm, Monday – Friday, to maintain quality service and accountability for a growing University.
Computers: Three (3) or more monitor computer workstation
Software: FAMIS maintenance management software, Microsoft Office, Motorola Dispatching software, Genetec Security Desk
Other Equipment: Telephone, two-way radio, printer, white board
40% Dispatch and track calls for service
Answer telephone and/or radio requests for internal service calls within the department.
Answer phone calls from patient, visitors, employees and students and prioritize those calls for service, document in database, dispatch to available units and track through completion.
Calls for service can include but are not limited to: car start, tire inflate, lock de-icer, assist in locating vehicle, visitor transports, staff transports, VIP transports, student transports, enforcement, and emergency responses
Answer radio calls for license plate, customer, and/or permit searches to assist Department of Transportation & Parking Management enforcement staff in the field
Document information (wheel locks, space counts, transports, in/out service, and calls for service.) in multiple databases.
30% Document, track and dispatch access & revenue equipment and/or field related equipment issue related calls
Answer telephone and/or radio requests for access & revenue related equipment issues from other Department of Transportation & Parking Management co-workers.
Prioritize calls for service, create work order and dispatch to available units as trained and track until completion
Answer telephone and/or radio requests for all departmental infrastructure related items, dispatch to responsible parties and track through competition.
15% Monitor and track DTPM staff and DTPM management team
Monitoring and answering radio traffic to take staff and management staff in and out of service
Monitor the DTPM operations, assigning staff to calls based on availability
Monitor Department of Public Safety radio traffic to assist DPS with calls based on DTPM staff availability
05% Critical role in Department of Transportation & Parking Management Emergency Responses and Special Events (Meliora, Commencement, etc)
Answer telephone and/or radio request for emergency responses
Following Standard Operating Procedures and Emergency Response Plans, dispatch available units and track until completion
Communicate closely with Department of Public Safety
05% Communicate with Department of Transportation & Parking Management Office Staff
- Relay important information to DTPM office staff regarding parking lot occupancy and traffic issues.
05% Other duties/responsibilities
Provide shift to shift communication with Department of Transportation & Parking Management field units, management team, etc
Work together with partner to make sure they are briefed on all ongoing situations
Work with the Department of Transportation & Parking Management team to make sure they are briefed on all ongoing situations
All other duties as requested by Management
Following HIPPA, JCAHO and other regulatory requirements
Follow Department of Transportation & Parking Management standard operating procedures
High school diploma or GED equivalent. Excellent customer service, verbal and written communication skills. Ability to work independently and have sound judgement in decision making. Ability to troubleshoot response based on location, type of call and severity of situation. Ability to work effectively during an emergency situation. Be able to prioritize based on severity of call and to multitask in a fast-paced environment. Ability to work with a multitude of computer programs, monitors and software as identified above. Sound listening skills in fast paced environment to listen, document and respond to radio calls.How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled