University of Rochester Data & Analytics Program Manager in Rochester, New York

Opening

Full Time 40 hours Grade 056 Info Systems SMH

Schedule

8 AM-5 PM

Responsibilities

Position Summary:

The Data & Analytics Program Manager is a leader within a cross-functional team where teamwork, collaboration, balancing competing priorities, and continuous learning are the norm.

Primary goals of the position are to:

  • Provide oversight for multiple, simultaneous projects to achieve business goals
  • Interface between team and governance groups to communicate executive-level program and project information for planning, budgeting, metrics, and process improvement
  • Direct team on the application of appropriate project methodologies (e.g., waterfall, agile) to different project scenarios based on objectives, delivery timeframes, and project team composition
  • Coach, mentor, and manage a team of project managers on methodologies and techniques used in project management, focusing on data and analytics projects
  • Collaborate with the Project Administration Office and other groups within ISD to continuously improve the tools and methodologies used in ISD program and project management
  • Track, report, recommend, and implement recommendations needed to improve upon project metrics within the Data & Analytics group
  • Coordinate across related projects to develop and distribute program status communications to include milestones, deliverables, budget, risks, and issues
  • Establish and maintain strong partnerships with operational leaders and ISD leaders for ongoing communication and collaboration
  • Align work with enterprise data governance efforts, including reporting policies & procedures, for effective organizational use of analytic platforms and self-serve business intelligence tools

Position works under the direction of the Data & Analytics Director. Position works in collaboration with team leads, application build teams, project administration office, and clinical, financial, operational, and research stake holders.

Responsibilities include oversight of several related projects and coaching, mentoring, and management of project managers. Program oversight may include, but is not limited to, projects involving vendor selection, database development, tools and platform implementation, infrastructure upgrades, data governance, reporting, analytics, and/or advanced analytics.

Follows and contributes to the development and improvement of guidelines, standards, and conventions for project management and business requirements documentation. Position involves successfully completing training and may include achieving (and maintaining) certifications related to project management and/or analytics. Certifications may require two to eight weeks of training and often include out-of-state travel.

Responsibilities:

Program Management:

  • Maintains project list for Data & Analytics team and acts as liaison to Project Administrative Office for project management activities.
  • Manages related projects as a program, providing oversight and initial escalation point for project managers and stakeholders.
  • Coaches and mentors project managers on appropriate use of various project management methodologies.
  • Coordinates with ISD Finance on appropriate classification of work, vendor contracts and invoices, budget tracking, and capital program reporting.
  • Coordinates as needed with Architects, Team Leads, and Project Directors to ensure project team follows department processes for quality assurance, migrations and promotions, end-user acceptance/validation, training, and support.

Project Management

  • Provides senior level project management skills as needed for select projects to supplement project management team capacity.
  • Facilitates project and team meetings using effective meeting techniques for objectives, agendas, participants, and meeting minutes.
  • Coaches and maintains a positive influence on project team members for accountability and action at all times.
  • Manages all phases of assigned tasks/projects, meets established deadlines, and maintains flexibility and professionalism while managing multiple priorities.

Knowledge Management

  • Creates, consolidates, and maintains project methodology tools and templates for the project management team. Adds content specific to Data & Analytics as needed to assist in scope, risk, and issue management.
  • Assists project managers in orienting team members to project tools and templates.
  • Conducts regular training and knowledge-sharing sessions with project managers and other team members related to project work.

Consulting

  • Keeps current with business and strategic goals
  • Understands other University service providers
  • Stays apprised of team's roles, processes, tools, and architecture to better understand how the team works together to meet users' needs.
  • Attends webinars, reads case studies and white papers, and participates in other free or low-cost opportunities to further refine skills and stay apprised on healthcare, data & analytics, project management, and program management topics.
  • Communicates and educates at the user's level, in the context of the user's business environment.
  • Builds and maintains internal departmental relationships
  • Coaches and maintains a positive influence on project team members for accountability and action at all times.
  • Meets established deadlines and motivates project team members to do the same
  • Maintains flexibility and professionalism while managing competing priorities

General

  • Participates effectively as a "Team Member".
  • Makes presentations to ISD staff on work-related issues.
  • Serves on committees and attends meetings as requested.
  • Follows all lSD administrative standards (such as timely time sheet preparations, completing time away requests, completing annual mandatory educational requirements, etc.).
  • Adheres and subscribes to the ISD Values as stated in the Values Statement.

Qualifications:

Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering, and 4.5 years of related experience, preferably 2-3 years in a supervisory capacity; or an equivalent combination of education and experience

Preferred Qualifications:

  • Bachelor's degree in related discipline such as Healthcare Administration, Business, Finance, Computer Science, Mathematics, Statistics, Information Systems, or Engineering
  • 5-10 years IT project management experience
  • 3-5 years program management experience or related experience managing or mentoring other project managers
  • 5-10 years experience with office productivity tools including Word, Excel, Powerpoint, Visio, Sharepoint
  • 3-5 years experience as a business analyst, systems analyst, interface/integration developer, or report analyst/developer
  • 1-3 years experience as a trainer or facilitator
  • Highly organized with proven ability to meet deadlines, prioritize workload, and manage resources and time effectively
  • Possesses strong interpersonal skills and effective communication skills, written and oral
  • Leads meetings utilizing effective meeting management methodologies

Preferences:

  • Master's degree in Healthcare Management/Administration, IT Management, Business, Statistics, Analytics, or Informatics
  • Project management and/or program management certification from PMI or a similar organization
  • Agile or scrum training or certification
  • Experience working in the healthcare industry is highly desirable
  • Experience working in healthcare operations, either clinical or revenue cycle
  • Experience with enterprise data governance programs and infrastructure
  • Experience with application integration/interfaces or report/dashboard development
  • Knowledge of relational database concepts and SQL
  • Knowledge of Epic reporting tools (RWB/Radar, Extract Editor, Crystal) and report specification design documents
  • Knowledge of i2b2 research platform
  • Knowledge of Business Intelligence tools (e.g., Spotfire, Tableau, Qlik)

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Data & Analytics Program Manager

Location: Strong Memorial Hospital

Job ID: 210028

Regular/Temporary: Regular

Full/Part Time: Full-Time