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University of Rochester Crisis Specialist, Psychiatry - 233851 in Rochester, New York

Crisis Specialist, Psychiatry Job ID 233851

Location Strong Memorial Hospital Full/Part Time TAR Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 051 Psychiatry SMH Crisis



Functions as a member of Strong Memorial Hospitals inpatient psychiatric and CPEP units serving complex mentally ill patients in crisis within the hospital in support of a therapeutic milieu. The Crisis Specialists round the psychiatric units providing support to patients through reassurance, validation and engagement in order to assist them in maintaining or reestablish emotional control with the intention of reducing the need for Public Safety support within the units.


  • Responds to mentally ill patients in crisis within the Psychiatric units at Strong Memorial Hospital. Provides patients with engagement through discussion, activity and availability to support them in establishing emotional well-being and supports patient's progress towards meeting goals established in their individual care plan. Proactively recognize moments of stress for the patients and provide additional support in order to help maintain a therapeutic environment.

  • Crisis Specialists are paged when there is a crisis or warning signs of a crisis noted by other providers. The Crisis Specialist responds to the location of the crisis and assist the patient and team with deescalating the situation. The Crisis Specialists provide reassurance, validation and support within understanding of being trauma informed person centered in their approach.

  • When determined necessary by nursing staff, the Crisis Specialists support the patient using physical restraint in order to assist the patient in calming and maintain their safety and the safety of others.

  • Crisis Specialists and the team who supported a patient through crisis debrief on the situation immediately following the interaction. The Crisis Specialists ensure that the communication is constructive, understanding and learning focused to determine how situations can be avoided or resolved more efficiently in the future. Debriefing that cannot take place with the supporting team takes place with the Director of the Crisis Specialists.

  • Crisis Specialist track their day by logging info learned on patient’s likes, dislikes, coping skills and best approaches in supporting the patients. Documentation is

  • stored in Box so that it can be reviewed by team members and management each day.

  • Other duties as assigned.


  • Associate's degree in a human services related field required

  • 3 years of experience in human services required,

  • Experience in a psychiatric crisis or emergency setting preferred

  • or equivalent combination of education and experience required

  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled