University of Rochester Collections Spec in Rochester, New York


Part Time 20 hours Grade 008 Primary Care Billing Services


Position Summary

Establishes financial arrangements, pursues collection of delinquent accounts with some latitude for initiative and judgment, under the guidelines of "due diligence" as prescribed by University policy and federal regulations.

Typical Duties

Edits follow-up bills originated by the computer, contacts students and former students or patients having past due accounts by telephone, delinquency notices, word processor letters and mailgrams. Negotiates payment schedules and follows up to insure payments are received as rescheduled, including any additional interest or late charges. Exercises tact and judgment, but also firmness in dealing with individuals concerning delinquent accounts.

Performs skip tracing using Registrar's files, alumni records, telephone, Credit Bureau, criss-cross directories, Office of Education Skip Tracing Service and other means.

Maintains records of collection activity, compiles aging reports and other reports necessary to meet federal and University requirements.

Prepares accounts for referral to attorneys and collection agencies and/or federal government if determined uncollectible through University collection efforts. Recommends accounts for write off.

Maintains knowledge of regulations governing all federal and University loan programs (i.e., deferments, partial cancellations) and/or Medicare, Medicaid and other third-party insurances, and keeps abreast of legislation affecting these programs. Must also be familiar with "truth-in-lending" and other consumer protection laws.


Associate's degree in Business field, plus 2 years experience in the field of collections for a banking institution or higher education; or an equivalent combination of education and experience.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Collections Spec

Location: Strong Memorial Hospital

Job ID: 206827

Regular/Temporary: Regular

Full/Part Time: Part-Time