University of Rochester Clinical Operations Manager in Rochester, New York


Full Time 40 hours Grade 044 Primary Care Administration


Position Summary:

Under the general direction of the Medical Director and Associate Director for Quality, with significant latitude for independent judgment, in collaboration with the PCA Clinical Operations Manager(s), the Clinical Operations Manager provides clinical supervision, serving as a role model and resource for nursing and clinical personnel, promoting a team approach to patient care fostering collaboration among nurses, attending physicians, residents and other non-clinical team members. The Clinical Operations Manager is responsible for assuring clinical operational excellence, compliance with standards and quality guidelines including but not limited to compliance with JCAHO, OSHA, DOH and other regulatory agencies for all Primary Care Network practices. Serves as Liaison for Primary Care Administration to relevant enterprise wide teams for strategic initiatives and implementations.


Training and supervision of Primary Care Network (PCN) practices clinical staff. Participation where appropriate in all personnel matters pertaining to PCN clinical team staff. Serves as clinical resource for clinical staff PCN administration in the following areas:

  • Clinical workflows
  • Development and implementation of PCN clinical staff training, competencies and evaluations.
  • Development and dissemination of PCN specific evaluation tools for clinical staff
  • Best practice/network policies
  • Attends appropriate meetings related to clinical operations, e.g., SME, Project Team, Float Pool, Acquisition Project Team, PCMH, eRecord Champions.
  • Electronic medical record implementation and optimization.
  • Medical equipment selection and integration.Medical supply and equipment maintenance and regulatory adherence (in collaboration with enterprise wide entities).

Works collaboratively with Primary Care Management teams for clinical staff hiring practices.

  • Creates, implements and maintains orientation materials forclinical-based new hires,including temporary staff
  • Works collaboratively with Human Resources staff to screen and interview potential candidates
  • Develops and coordinates orientation plan with practice
  • Creates and implements orientation competency checklist
  • Works with operations team for 90 day assessment of new hires
  • Works collaboratively with Operations and Human Resources to make recommendations/corrective action as needed related to staff clinical performance issues.

Performs regular site visits to review compliance with regulatory, hospital and Primary Care Network policies and procedures.

  • Lab testing procedures
  • Medication/vaccine storage processes
  • General infection prevention policies
  • Audits as indicated for compliance
  • PCN clinical policy development/review

Works collaboratively with Primary Care Management teams to coordinate successful Practice Acquisitions, new builds and addition of providers and staff to the URMC Primary Care Network.

  • Performs gap analysis of needs related to supplies, medications, staffing competencies, clinical operations for daily workflows, chart documentation, etc.
  • Provides on-going support for clinical staff to ensure successful assimilation into the network, including but not limited to training and support on the EMR, policy and procedures, supply ordering process, infection prevention standards, workflows, assessment of staffing and report responsibilities.
  • Provides supervision of clinical staff on the Primary Care Acquisition team.

Conducts monthly staff meetings for practice clinical staff to:

  • Communicate Network/hospital/regulatory initiatives that impact their daily work
  • Provide in-services related to patient care, nursing knowledge or practice delivery
  • Gather input from staff about daily operations/workflows
  • Provide significant EMR training updates

Conducts follow up for events reported via hospital quality event reporting system.

May perform other duties as assigned.

The position is expected to travel to network practices.


  • Fulfilled the educational requirements to be licensed as an RN in NYS; Bachelor's degree preferred.
  • Minimum 3 years RN experience in a direct patient care setting; ambulatory care experience preferred.Experience with all ages strongly preferred.Experience working in a leadership role required.
  • Current valid NYS RN license.Current CPR (AHA).
  • Strong analytical ability and attention to detail.
  • Strong computer skills and knowledge of Microsoft Outlook, Word, and Excel required.Experience/proficiency using an electronic medical record required.
  • Excellent interpersonal, communication (written and verbal) and organizational skills.Must be able to effectively deal with difficult situations in a poised and highly professional manner.Ability to function effectively with ambiguity and fast paced environment.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Clinical Operations Manager

Location: Strong Memorial Hospital

Job ID: 208693

Regular/Temporary: Regular

Full/Part Time: Full-Time