University of Rochester Classroom Support Technician - 214037 in Rochester, New York
Classroom Support Technician
Part Time 24 hours Grade 078 Event and Classroom Management
7 AM-11 PM; WKENDS
Under the direction of the Operations Manager, the Classroom Support Technician will be responsible for setting up, installing, operating, testing, and troubleshooting audio and video equipment such as projectors, microphones, speakers, conferencing equipment, and cameras. The ideal candidate for this position will have strong problem solving skills, customer service experience, and the ability to work well in a fast-paced environment. The Classroom Support Technician will be responsible for assisting with the daily operations of the ECM Help Desk as well as assisting other groups within ECM as needed.
Assisting with the daily operations of the ECM Classroom Support team
Act as an additional Help Desk Technician during peak service times and serve as professional resource for Help Desk staff during nights and weekends
Coordinate the proactive maintenance of locations serviced by Event and Classroom Management's Classroom Support team
Coordinating AV technical checks for registrar classrooms, computer labs, and various locations on campus with ECM installed technology
Providing excellent customer service and support for events with University executives and Deans
Supporting audio and video conferencing for departments of AS&E
Supporting the use of the Rettner Hall video wall and other unique AV spaces
Coordinate delivery/setup of AV needs for events that occur in classroom locations
Working with the Operations Manager to develop detailed and consistent documentation for department processes and policies
Managing and updating location information (photos, features, links) on ECM's Classroom Support website and in EMS Software
Serve as Level 2 support for public printing related issues as needed
Assist other areas of ECM team with special projects as assigned
Associate's degree in appropriate discipline; or equivalent combination of education and experience.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled