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University of Rochester Cardiac Care Outpatient Practice Administrator I - 228656 in Rochester, New York

Cardiac Care Outpatient Practice Administrator I Job ID 228656

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 052 CVSL RCPG & Cardiac Rehab


8 AM-4:30 PM


Position Summary:

Under general direction of the Director and Heart and Vascular Administration, the RCPG Medical Director and in consultation with the RCPG Nurse Manager, the Ambulatory Administrator maintains efficient day to day operations of the Heart and Vascular RCPG practices. The primary goals of this position are to ensure that patients receive the highest level of care and service, that care providers are able to function in a highly efficient environment, and that the staff self-actualizes in a highly rewarding and caring environment. Requires latitude for independent judgment, initiative and decision making, and knowledge of URMC systems, policies, resources and services.


Practice Operations

  • Responsible for effective overall operations of assigned clinical practices. Assess facility needs and work with on-site leaders to initiate and ensure quality maintenance, custodial, supplies, and other services required for support of daily operations.

  • Communicates effectively with on-site practice managers and clerical staff to ensure timely resolution of issues and continual focus on the patient care experience. Works collaboratively with nursing and physicians at clinic locations to maximize teamwork and efficiency of care.

  • Ensures ongoing feedback from patients, escalating patient complaints to ensure effective resolution with patients and families.

  • Oversees provider schedules to maintain adequate visit and procedure volumes for patient access and financial performance.

Human Resources and Staff Management

  • Oversees recruitment, hiring, orienting, training, performance evaluation, and daily management of non-clinical staff, maintaining personal accessibility and equitable application of policies. Rewards, coaches, and carries out progressive discipline as appropriate, working closely with Human Resources Business Partner.

  • Ensures compliance with federal and state labor law and UR policies and procedures.

  • Confirms that non-clinical staff and providers attend required in-service programs and other mandatory training sessions.

  • Collaborates with on-site practice managers to arrange scheduling and coverage of clinics.

  • Conducts weekly input and review of payroll in electronic timekeeping systems. Manages and approves staff requests for time away and overtime.

  • Evaluates opportunities to incorporate people management development and build ICARE culture within the practices.

Financial Management

  • Manages and maintains expense controls within budgeted parameters.

  • Oversees control and accuracy of petty cash, deposits, copayments, and cash reconciliation.

  • Prepares justifications for capital purchases with ongoing tracking of purchase orders.

  • Identifies and develops cost reduction initiatives in collaboration with Cardiac Care Leadership.

  • Ensures that staff are held accountable for achievement of expense targets.

  • Monitors insurance pre-verification activities and confirms that protocols are followed.

Data Management:

  • Proactively creates reports and analyzes data for operations. Proficient in the electronic systems that support Cardiology in order to maximize data used to create metrics and quantitative measure for outpatient operations.

  • Works in collaboration with on-site nursing and physician leadership to assess feedback and determine goals for operational performance improvement for clinical practices. Collects, monitors, and communicates data driven metrics for performance improvement.Quality and Compliance

  • Oversees compliance for quality assurance, documentation, and reporting including completion and submission of reports.


  • Graduation from college required.

  • Bachelor’s degree in healthcare or business management preferred.

  • 3 years of related work experience including at least 1 year in an administrative capacity in an academic office or project management, or the equivalent experience in business required.

  • Previous experience in healthcare administration or management in a cardiology-related clinical setting preferred; or equivalent combination of education and experience

  • Excellent communication skills and abilities to interact with physicians, nursing and clerical staff, patients, and other personnel at URMC.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled