University of Rochester Asst Guest Services Mgr, MAG - 228488 in Rochester, New York
Asst Guest Services Mgr, MAG Job ID 228488Location Memorial Art Gallery Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening
Full Time 40 hours Grade 010 Memorial Art GallerySchedule
9:00 AM - 5:00 PM; WKNDS; OCC HOLResponsibilities
GENERAL PURPOSE:The Assistant Guest Services Manager will support the Guest Services Manager in matters related to operation and visitor experience, providing oversight and guidance to staff and volunteers.
JOB DUTIES AND RESPONSIBILITIES:
Oversees, provides direction and guidance to staff and volunteers in the admissions area. Assists in recruiting, hiring, training, scheduling and supervising frontline staff and volunteers. Trains cashiers in museum point of sale system and membership policies. Provides feedback and contributes to staff yearly reviews. Identifies and takes action when additional coverage is needed. Supports coverage of other areas as needed.
Opens and closes operations. Acts as a subject matter expert related to general operations, policy and procedures. Provides guidance, takes action, and resolves non-routine issues and emergency situations that arise. Reviews daily audit reports, accounts for receipts and disbursements, resolves discrepancies, and provides feedback to staff as needed. Inspects and monitors the guest spaces of the Museum to ensure that the facilities are safe, in good condition and signage is up to date. Takes action as necessary.
Acts as a working cashier in the admissions areas, including ticket and membership sales, interacting with the public, covering breaks and filling in where needed. Oversees processing of community donation requests. Responds and resolves guest questions, complaints and concerns in person, by phone and email. Directs staff or guests in emergency situations. Assists manager on responding to inquiries received via email.
Supports on-going operation of and acts as the subject matter expert for the point of sale system used for admissions and membership sales. Keeps abreast of system modifications and new modules, assists with implementation of changes, updates procedures and trains staff on changes.
Other duties as assigned.
QUALIFICATIONS:High School Diploma or equivalent required; Associate's Degree preferred. 1 year of customer service experience required; Prior leadership experience preferred. Required knowledge, skills and abilities: Excellent interpersonal and communication skills; Ability to deal effectively with the public, staff and volunteers and act confidently with emergency situations; Highly proficient in technology and IT skills such as Microsoft Office Suite; Work schedule includes weekends, evenings, and holidays.How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled