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University of Rochester Associate Director, Volunteer Engagement and Programs - 228383 in Rochester, New York

Associate Director, Volunteer Engagement and Programs Job ID 228383

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 056 Ofc Sr Vice Pres Advancement





The Associate Director of Volunteer Engagement and Programs is responsible for providing staff leadership and support for all pipeline management and lifelong engagement efforts associated with the University’s national network of alumni, parent, and community volunteers. The incumbent will support the central coordination of volunteers at all levels, with particular emphasis on strengthening the pipeline of volunteer leaders. In coordination with the Director of Volunteer Engagement and Programs, the Associate Director will partner with colleagues across Advancement to develop and support standard nomination and membership processes. As part of the overall Volunteer Engagement Program, the Associate Director will help identify strategies and programs that will increase volunteer engagement across the entire University, focusing on several areas of volunteer management including but not limited to: strategic planning, orientation and training, communications, evaluation, and recognition. The Associate Director will also be responsible for engaging directly with current and prospective volunteers to support pipeline development. Travel is required for this role.


50% Volunteer Nominations and Membership Coordination and Oversight

  • 25% - Pool and Pathways Management: Develop and maintain a system for integrated nomination and membership processes across volunteer groups / at all levels. Partner with volunteer management colleagues throughout Advancement to:

  • Provide staff leadership and support in developing nomination and membership processes to develop volunteers within and across University-wide and school/unit-specific volunteer roles.

  • Focused attention to be paid to the diversification of nominations pools.

  • Develop internal processes for nomination submissions, maintenance, review, and approval.

  • Provide expertise on how best to manage membership processes and pipeline initiatives at the central and school/unit levels.

  • 15% - Membership Management: Develop and maintain standards for membership terms and composition. Partner with volunteer management colleagues throughout Advancement to:

  • Establish targets for composition at central and school/unit levels.

  • Develop a schedule and process for regular review of membership composition and term adherence.

  • Collaborate with school/unit partners to meet membership targets in conjunction with nominations process.

  • 10% - Volunteer Engagement: Manage and interact directly with current and potential volunteers in order to increase their engagement and support their efforts.

  • Identify, develop, and steward volunteers within the pipeline targeted for future leadership roles.

  • Meet with potential and current volunteers (20-30), measured annually.

  • Oversee centralized volunteer stewardship program, including events, communications, and Advancement-wide standards and protocols.

  • Attend conferences, review literature, benchmark with peer institutions, participate in volunteer leader focus groups, and collaborate frequently with volunteer managers to identify best practices for consideration and implementation.

    25% Volunteer Resource Development and Stewardship: Independently develop orientation, training, and evaluation programs for volunteers, including:

  • Serve as a key partner on the development of the biennial Volunteers in Partnership Leadership Conference, contributing to program development, marketing strategies, audience development, and conference experience.

  • Plan and execute the Volunteer Leadership Call program, developing a schedule of 3-4 calls per year.

  • Develop and maintain volunteer orientation processes and welcome collateral for new volunteers.

  • Develop volunteer tools and trainings to include handbooks, webinars, in-person training, and other web-based resources.

  • Meet with colleagues across Advancement to determine volunteer tool and resource needs, priorities, and collaborative opportunities.

  • Coordinate a comprehensive volunteer recognition and appreciation program.

  • Oversee centralized alumni awards program

    20% Volunteer Data and Communications: Ensure database integrity and accurate reporting for volunteer engagement and implement day-to-day volunteer communications, including:

  • Ensure volunteer opportunities are appropriately coded in OASIS, working with the OASIS team and volunteer managers to update data regularly.

  • Annually assess volunteer program metrics, both quantitative and qualitative, to report and demonstrate impact across all volunteer opportunities.

  • Manage the annual content calendar for the Volunteers in Partnership e-newsletter.

  • Work with Communications team to manage and update volunteer website content, including the complete Volunteer Opportunities Guide.

  • Prepare data sets for print and digital mailings to volunteers.

    5% General / Other Duties

  • Represent the Office of Alumni Relations in Advancement meetings and volunteer meetings, as appropriate.

  • Through meetings and conversations, work closely with other Advancement staff to engage existing prospects in alumni relations activities and also cultivate and identify new prospects

  • Field miscellaneous inquiries from alumni

  • Other tasks and duties as assigned by the Director of Volunteer Engagement and AVP of Alumni and Constituent Relations.


  • Bachelor’s degree and 5 years of applicable experience with at least 3 years in Advancement/Alumni Relations at an educational institution; or an equivalent combination of education and experience.

  • Volunteer management/coordination experience highly preferred.

  • Project management experience preferred.

  • Experience in a large matrix advancement organization and in a complex university setting strongly preferred.

    Skills and Abilities

  • Knowledge of volunteer management principles and best practices.

  • Ability to work collaboratively with various constituent groups, colleagues, volunteers and campus partners.

  • Ability to see and understand the objectives of other departments of University Advancement and of schools of the University and to integrate his/her goals with those objectives.

  • Outstanding communication skills, both orally and in writing.

  • Demonstrated ability to recruit, manage, motivate, and lead alumni and volunteer leadership

  • Ability to gather, condense and synthesize information and ability to provide accurate analysis and summaries

  • Experience with computer technologies and sophisticated software applications

  • Sufficiently well organized.

  • Highly motivated and independent working style.

  • Occasional travel, evening, and weekend work.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled