Assistant Director, Clinical Administration, Otolaryngology

Rochester, NY


The Clinical Division Administrator, Otolaryngology division will develop the business management practices, planning mechanisms, control systems, and organization necessary for the management of Otolaryngology (currently nine outpatient locations; inpatient consultations & surgeries, as well as ambulatory surgeries at several surgery centers within the URMC network). Develops a business-planning mechanism that maps revenues to resources and that leads to realistic action plans for Otolaryngology. Organizes and analyzes the information necessary for a clear understanding of the department's clinical operations. Enhances the control systems for expenditures. Strengthens the billing and collecting systems for professional and technical fees. Manages the commitment-accounting system. Develops a management-reporting system to keep the program administrator and chairperson informed of the department's activities. Manages employees through subordinate supervisors in Otolaryngology. Responsible for clinical operating budgets of $10+ M per year.


Responsible for administrative and clinical operations; provide direction to Practice Managers and the clinical/ancillary staff in Otolaryngology

Ensure the administrative structure, infrastructure, and work processes address/support mission-specific performance metrics including hospital and JCAHO requirements, URMFG standards, revenue cycle management, patient flow and satisfaction, ACGME standards, QA/QI programs and initiatives, division initiatives and performance metrics for educational and research functions

Participate with faculty in the planning, design, and implementation of program changes. Includes high-level oversight of clinic templates and schedules to ensure efficient and safe patient flow and provider satisfaction

Interpret policy and regulations; establish division policies to meet operational needs. Coordinate, review, analyze, and report on clinical practice professional and hospital billed statistics, including wRVUs.

Keep faculty apprised of changes in billing compliance regulations. Present such changes to providers and facilitate changes necessary to affect compliance

Establish strong relationships with key individuals/offices within the department and the medical center, including HR, Purchasing, Accounts Payable, and URMFG and SMH administrative, billing, and financial offices, etc. Performs special projects as needed

Serve as the financial officer for the division of Otolarynology. Responsibilities include preparation of the operating budgets, preparing recommendations and controlling budgets; long-range projections; and approving expenditures. Prepare and review financial reports with the Program Administrator and Chairperson, including but not limited to:

  • Inpatient and outpatient services performed Analysis and report of current service trends

  • Revenues generated from the above service

  • Review of expenses as they relate to the operating budget

  • Tracks clinical productivity and develops volume projections for budgeting and other purposes. Identifies and reports on key metrics to support successful management of the Division

  • Participate in all phases of development, submission, and implementation of business plans (BIPs via Axiom) related to new programs/clinical services/expansions

  • Coordinate capital budget needs, including furniture, office equipment, and clinical equipment inventory replacement program. Responsible for annual equipment and space survey.

  • Use of reporting and data mining applications in Excel, UR Financial Workday, Axiom, eRecord/EPIC, and McKesson for tracking and reporting purposes. Development of business plans for new and expanded clinical service offerings including new programs, service-lines, and satellite locations. Responsible for project development and management of new clinic facilities and upgrades/alterations to existing sites

Personnel Management-establish and maintain an environment conducive to effective communication and problem resolution, modeling and setting expectations for ICARE values and behaviors. Select and supervise management staff, providing for their training, development, and evaluation of their performance. Counsel staff, acting on matters of discipline, promotion, salary, and other personnel issues. Coordinate and review all requests for new and replacement positions, initiating all personnel action forms in conjunction with the Department Program Administrator and HR Business Partner. Initiate budget and FTE modification as needed. Coordinate salary recommendations and monitor staff compensation levels to ensure equity

Other duties as assigned


  • Bachelor's degree and 5 years relevant experience including at least 2 years at a managerial level; or equivalent combination of education and experience required.

  • Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable preferred.

  • Strong interpersonal communication skills. Ability to multitask and prioritize responsibilities. High degree of flexibility and learning agility required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $84,718 - $127,088 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: Full-Time