University of Rochester Analyst/Programmer Sr - 224064 in Rochester, New York
Full Time 40 hours Grade 053 University IT / Acad Apps
8 AM-5 PM
Expectations are based on a week of approximately 40 hours. Hours vary during student return, in support of special projects and executive meetings, and other high volume service periods.
This position provides business analysis, administration, maintenance and support services for the University’s Student Information System (SIS) across non-production and production application environments, working with various technical and functional personnel as needed. The University’s SIS in the hub of all academic information for all of the University’s academic units and was recently implemented within Workday’s enterprise software platform. The core functions supported are student records, curriculum management, academic advising and student finance.
Supervision and Direction:
Receives direction from the Student Information Systems Manager.
Duties and Responsibilities:
With general direction and with significant latitude for independent judgement and action:
Support students, faculty and staff as they complete the annual cycle of Academic Operations across all University academic units. This will include answering support tickets from these community members, configuring and testing the system for each term and completing term close out activities. Produce training and support materials, and contribute to team support materials (confluence) to improve the overall team’s understanding and support of the application and to address support trends. Work with users to understand and document new or changing business requirements. Assist in the translation of the business requirements into configurable software components and rules. Participate in the testing and implementation of the new features across academic units.
Actively participate in the agile work process across the SIS platform. Workday delivers weekly updates and two major releases each year. Develop an understanding of the business practices across the University’s academic units so that you can evaluate, configure, test and as needed implement updates in response to these regularly scheduled system changes.
Maintain a broad knowledge of student information systems and Workday platform related best practices and technology. Be an active participant in Workday Community. Learn to create ad-hoc Workday reports and mass data uploads.
Other duties as assigned related to student systems across the University IT and CIRC organizations. Position Values:
Be a role model and team player with the ability to interact effectively with co-workers and management, be self-motivated with a willingness to learn, be flexible and adaptable to an ever-changing environment, initiate activity with a willingness to exercise good judgment based on University policy and documented guidelines, and demonstrate a positive and professional attitude. Exemplify a professional and customer-centric standard, while guiding accurate interpretation of University guidelines and department regulations, particularly as they pertain to policy compliance of the University. Respond constructively and with innovation to requests by understanding the business requirements and department need. Be recognized as a customer service expert and be able to triage calls from other University colleagues appropriately and professionally. Work with others to be creative, positive and clear about the risks and benefits of any particular course of action. Encourage and model University Values.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled