University of Rochester Ambulatory Technologist in Rochester, New York

Opening

Full Time 40 hours Grade 090 OBGYN GYN ONC

Responsibilities

Position Summary:

Under general direction from Nurse Leader, Nurse Manager, Administrator or designee assists providers during exams. Performs a variety of clinical and clerical tasks in support of patient care in out-patient clinics including a variety of technical, procedural and information systems tasks involving patient care functions affecting the comfort, care and safety of patients.

Typical Duties:

Applies clinical knowledge while assisting the provider during exam. This requires anticipating provider needs and adapting to the complexity of the patient.

Attaches patient to diagnostic and medical equipment such as but not limited to dynamapp, pulse oximeter, EKG, cardiac monitor and pneumatic tourniquet.

During exam provides information, comfort and care to the patient by explaining next steps, systems and their status. Assures that supplies and equipment are readily available to ensure smooth operations and patient safety. Gives patient provider's pre-printed instructions for discharge.

Anticipates and ensures the correct number and type of supplies are available in each exam room at all times. Assures equipment/supplies are available for provider based on individual provider preference.

Responsible for efficient room utilization and ensures patient wait time is minimized.

Escorts patients from the waiting area to exam areas. Obtains vital signs. Performs diagnostic testing and specimen collection per provider order. Accurately labels, logs and processes specimens according to protocol and follows all Laboratory policies at all times.

Enters patient data, patient condition and patient care given into electronic medical record system.

Maintains adequacy of clinical equipment and medical supply levels needed for patient care and related to patient safety which may require reordering, stocking, and cleaning. Conducts inventory of supplies, rotates inventory, monitors expiration dates, requisitions needed supplies from internal and external vendors, reconciles orders with delivery, tracks utilization for cost trending purposes. Makes recommendations regarding opportunities to decrease cost in use of equipment and supplies. Interacts and problem solves with purchasing department when products are on back order.

Implements standard infection prevention measures such as proper hand hygiene and contact/isolation precautions according to established protocols. Monitors infection prevention practices for breaches and suggests/initiates corrections.

With RN oversight, precepts new Ambulatory Technologist to the area providing detailed overview of requirements and assuring competence in all area of practices.

Performs administrative duties as assigned and may include scheduling and registration.

As a Clerical Support:

Performs duties of Outpatient Access Associate as required by departmental needs. Achieves and maintains proficiency in provision of excellent customer service, accuracy of data, and efficiency of work.

Performance analysis: Coordinates daily efforts to edit and correct registration and billing errors, monitors charge entry and reconciliation of area charges, ensures accuracy of patient schedules, and identifies ways to reduce follow-up, repetitive or corrective work.

Appointment scheduling: Maintains and updates appointment scheduling resources, reports to Supervisor suggestions for increasing efficiency, allocates rooms to providers as available, coordinates multiple schedules and monitors for changes in availability and overbooking, and coordinates and schedules procedures and tests.

Customer interaction: Opens a telephone encounter in eRecord when patients have clinical questions, assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

Qualifications:

High School diploma or equivalent plus three years of experience in a patient care setting or an equivalent combination of education and experience. Associates degree preferred. Knowledge of medical terminology, procedures and computer experience is preferred.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Ambulatory Technologist

Location: Medical Faculty Group

Job ID: 208764

Regular/Temporary: Regular

Full/Part Time: Full-Time