Ambulatory Tech I, UHS

Rochester, NY


Provide clerical and technical support for department’s clinical staff. Greets, directs and assists patients, visitors and other members of the University community. Informs patients and others of departmental and University policies and procedures. Answers telephone, take messages, registers patients, schedules appointments, signs in, checks out and bills patients for their visit or supplies. Takes and records vital signs, documents medical information, completes medical forms and requisitions, sets up stocks and cleans examination rooms, performs various diagnostic and lab procedures, performs phlebotomy. Maintains a working knowledge of procedures at the Medical Center Office and the River Campus Office.


  • Processes patients from waiting room to exam room. Takes and records patient’s chief complaint and necessary vital signs, such as weight, blood pressure, temperature, pulse, respiration, pain assessment and eye examination. Completes corresponding paperwork and supplies and needed forms and equipment by providers

  • Maintains providers’ patient schedules. Updates changes, informs patients and providers of delays and informs those providers behind schedule the number of patients waiting. Anticipates needs of patients and providers and reacts accordingly. Works one on one with an assigned provider(s) but has the knowledge and the flexibility to work with additional providers or other providers.

  • Sets up, stocks and cleans examination rooms. Maintains adequate level or forms, medical supplies and pamphlets in exam rooms. Cleans boarding and straightens waiting room. Inventories storage and supply areas, orders, receive and restocks supplies; checks their receipt. Keeps specialty trays stocked with appropriate supplies and medications. Notifies appropriate staff if supplies are low. Prepares instruments for sterilization and checks for their return.

  • Reviews medical charts for completeness and performs quality improvement activities. Makes suggestions for potential activities needing review. Has the ability to report inefficiencies in processes and can make suggestions for improvement.

  • Assists in orientation and training of new Medical Office Assistants and student interns and serves as a resource for Medical Office Assistant I’s.

Other duties as assigned


  • High School diploma required

  • Associates degree preferred

  • One year of experience in customer focused/service setting or an equivalent combination of education and experience required.

  • Knowledge of medical terminology, procedures and computer experience preferred.

  • Phlebotomy skills preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 17.00 - $ 22.10 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Central Administration
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 90 University Health Service