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University of Rochester Ambulatory Tech I - 226800 in Rochester, New York

Ambulatory Tech I Job ID 226800

Location Strong Memorial Hospital Full/Part Time TAR Favorite Job Regular/Temporary Regular Opening

Time as Reported Grade 090 Psychiatry SMH Addiction Psych


Position Summary:

The Ambulatory Clinical Technologist performs clinical duties in addition to clerical functions to support care providers in the delivery of patient care activities. These duties include a variety of technical, procedural, information systems tasks, as well as administrative support as defined below. The Ambulatory Clinical Technologist is expected to engage in customer service activities using a Patient and Family Centered approach consistent with the “I CARE” behaviors of the University of Rochester Medical Center. He/she exercises skill, with latitude for independent judgment, in decisions regarding patient flow, procedural support, management of equipment and patient room supply needs in meeting provider needs. The Ambulatory Clinical Technologist conducts self in a manner that is open and approachable and conducive to teamwork within the area of practice and acts as a role model to new staff. The Ambulatory Clinical Technologist receives clinical guidance from the Nurse Leader and medical/nursing providers (MD’s, DO’s, NPP’s, CNS, RNs).

She/He will report directly to the Program Secretary for matters relevant to performance management and professional development.

Skills and Abilities:

The Ambulatory Clinical Technologist possesses strong communication skills and can demonstrate these skills through written, verbal, and non-verbal interactions with other members of the intra-disciplinary team, patients, families, as well as other internal or external consumers (healthcare providers, group homes, pharmacies, home healthcare agencies, etc.). She/He must demonstrate exceptional caring and concern for the patients, and demonstrate exceptional customer relation skills with providers and other staff. The Ambulatory Clinical Technologist can work in an efficient manner by prioritizing assignments, demonstrating skill in proactively resolving problems and recommending and implementing continuous quality improvements. He/she is comfortable with the use of computer programs such as Microsoft office products, IDX, and eRecord (EMR). He/she must be attuned to the needs of an adult patient population with chemical dependency and mental illness.

NOTE: This document serves as a framework of typical duties and responsibilities carried out by the Clinical Technologist and is not intended to limit management from assigning other work as required.

Responsibilities / Standards:

Clinical Practice – Patient/Family Centered Care Delivery:

  • Obtains and records vital signs per unit policy/standards of care.

  • Conducts screening for pain, allergies, and other patient specific measures during office visits per unit standards and in accordance with eRecord workflows.

  • Documents blood pressure findings, pain score, and allergy information in the EMR.

  • Utilizes daily schedules in identifying tasks/flow to be carried out with assigned patients/groups. Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with other members of the team and through assuring that needed supplies are available.

  • Performs specimen collection duties (i.e. –urine toxicology screens) following the appropriate procedures for specimen collection and labeling. Uses the EMR as part of this process.

  • Notifies provider of patient arrival.

  • Observes patients and reports any changes in patient condition to appropriate provider during exam or procedure.

  • Performs telephone outreach activities to reschedule patients who may be due for appointments or have missed a previously scheduled appointment.

  • Recognizes emergency situations and initiates appropriate response following the direction of nurses, physicians and other authorized personnel during emergencies.

  • Executes other duties within scope of training as assigned by

  • Direct Supervisor and other authorized professional staff.

    Clerical Practice:

  • Tracks and input Encounter forms and SALs data into Alpha

  • Maintain daily schedules for groups and individual sessions of Addiction Psychiatry Providers and Clinicians

  • Maintain accurate patient demographic information in the scheduling system

  • Perform Reception Desk duties and provide coverage of desk as assigned by supervisor

  • Perform other daily clerical tasks as assigned by supervisor

    Clinical Support Coordination:

  • Maintains clinical equipment through appropriate disinfection and operational maintenance procedures as per SMH policy. Performs daily, weekly, monthly checks on equipment (as per standard) and documents quality control results as required.

  • Conducts inventory of supplies and requisitions needed supplies from supervisor.

  • Assists in scheduling Bio-Medical engineering or outside vendors in the calibration and maintenance of equipment.

  • Assists with maintenance and inventory of sterile and non-sterile supplies and specialty equipment

  • Prepares instruments for decontamination and sterilization

    Performance Improvement:

  • Collects data for quality improvement studies; works with unit leadership in identifying areas for improvement and opportunities to improve patient and provider experiences in the area.

  • Assists in the tracking of supply utilization for cost trending purposes.

  • Participates in research activities as directed.

  • Actively participates in Service Administrative Meetings as assigned

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled