Administrator I

Rochester, NY


Position Summary:

With limited direction and considerable latitude for independent judgment and decision-making, the Administrator provides high-level support to the URMC Multispecialty building. This position provides direction, leadership, and day-to-day management of building activities. This includes the oversight of strategic business planning and direction of all fiscal, administrative and personnel functions. This position requires a person with sound judgment, attention to detail, professionalism, outstanding communication skills, and the ability to maintain confidentiality. As Practice Administrator, this position has primary responsibility for maintaining and developing office processes and procedures based on needs identified by physicians, nurse practitioners, department administrators, billing personnel, and HR managers. This position directly supervises all administrative staff and works closely with the nurse manager to ensure efficient and safe clinic processes are in place.

Program Support

  • With Division Chiefs and Administrators, provide initiative in identifying and evaluating staffing needs of the Divisions in the areas of administrative and clinical activities.

  • Ensure internal practices are in compliance with University policies.

  • Evaluate practice for trends and identify opportunities for enhancement within the divisions.

  • Plan and direct the administrative and programmatic support for division activities in order to effectively manage available resources (personnel, space, supplies, computers and equipment).

  • Monitor business plans to ensure staffing complement is supporting best clinical practice and administrative practice

  • Assist the Division Chiefs and Administrators by informing and advising on administrative and fiscal activities, with a strong focus on strategic planning and problem resolution.

  • Oversee the buildings activities to ensure efficient and effective operations. Seek opportunities to improve operations through analysis of internal reports and performance metrics, as well as identification of industry best practices.

  • Assist in development of marketing plans and website updates.

  • On behalf of the Divisions, respond to inquiries involving the University as well as policy, regulations, procedures, etc.

  • Coordinates and supervises medical record functions and compliance in conjunction with HIM

  • Participation in University-wide initiatives to improve business processes

  • Coordinate Monthly All Staff meetings for the building with the Nurse Manager.

  • Handle all patient concerns within the building.

Personnel Support

  • Selects and supervises Ambulatory Administration clerical staff including recruitment, training, evaluation, counseling, salary recommendations, and disciplinary actions.

  • Coordinate annual staff performance evaluation and salary increase programs.

  • Interpret UR personnel policy for agency staff and faculty. Ensures compliance with personnel procedures

  • Develops job descriptions, manuals and training for office functions. Initiate and organize agency training opportunities, clinical and administrative.

  • Maintain confidential personnel files and establish internal policies and procedures.

  • Orientation of all new staff/providers to URMC Multispecialty building.

Budgeting and Financial Management

  • Maintain responsibility for purchases, gaining approval of equipment, service, space and equipment reporting.

  • Verify and authorize expenses.

  • Preparation of monthly variance reports for URMC Multispecialty building accounts justifying variances noting budget discrepancies or problems.

  • Reconciliation of all mileage and telecommunication expenses incurred by URMC Multispecialty building.

  • Development and implementation of auditing policies and procedures, as well as providing training and advisement on these policies

Facilities Management

  • With Independent judgment, negotiates with University Property & Real Estate, SMH Planning, the landlord, and other departments and outside vendors for appropriate services for facility. Monitor and address physical plant needs.

  • Liaison with facility management and cleaning vendors to insure facility repairs and other needs are being maintained

  • Coordinate and monitor the provision of support services including but not limited to, security, fire and safety issues, HVAC maintenance, telephone service, computing and data functions, courier and mail services, pharmacy, laboratory, and medical supplies and equipment.

  • Will provide routine reports illustrating business growth and development


Graduation from college or an equivalent combination of experience and training. 3 years of related work experience including at least 1 year in an administrative capacity in an academic office or project management, or the equivalent experience in business.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 052 Ambulatory Administration - Batavia, NY Location
Schedule: 8 AM-4:30 PM

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