Administrative Assistant Supervisor, ED Access Specialist
With minimal direction and considerable latitude for independent judgment, supervises and coordinates all administrative functions of the ED Access Specialist (EDAS) support staff. Models exemplary ICARE behavior and customer service skills.
JOB DUTIES AND RESPONSIBILITIES:
Serves as a resource for answering questions and problem solving. Performs all routine and non-routine EDAS and administrative duties. Responsible for considerable departmental administrative details requiring extensive knowledge and experience with policies, procedures and practices of Emergency Medicine division. Performs the duties of EDAS including as needed to assist in coverage of meal breaks and to meet staffing levels.
Directs assigned personnel for work assignment and scheduling to ensure continuous adequate staffing levels. Oversees master schedule and daily assignments. Coordinates agenda and content for quarterly staff meetings.
Serves as a liaison between immediate area and others in the hospital departments. Confer with third party representatives as needed.
Personnel Management/Staff Development:
Responsible for hiring, orientation, performance evaluations, disciplinary action, and recommends promotions, development and salary adjustments. Maintains knowledge of policies and procedures related to hourly paid staff.
Oversees hospital and departmental new hire onboarding. Assists in the review and development of new hire orientation, training programs and department procedure manuals. Maintains effective working relationships and assures that staff are oriented to policies and procedures.
Ensures staff is adequately and appropriately trained and cross-trained within the area. Develop and coach staff to provide outstanding customer service upholding the ICARE behaviors. Oversees shift Leads ensuring appropriate training and consistency in performing lead duties, shift management and staff performance. Monitors staff performance and makes recommendations for performance improvement opportunities and staff disciplinary action.
Ensure initial new employee and annual staff mandatories are completed and tracked for compliance. Identify trends of specific problems and recommends corrective action including operational changes in training curriculum and staff workflows. Assist in the development of goals and objectives for the section. Participates in the review and proposed revisions to procedures and training materials.
Perform quality assurance monitoring for activities performed/completed in the area of immediate responsibility as well as other affected areas. Using specific criteria, measure quality, quantity and timeliness of tasks performed. Identify trends of specific problems and recommend corrective action. Monitors team performance to meet quality metrics developed such as registration accuracy that result in the reporting of RL Solutions.
Makes recommendations for cost reduction and suggests changes to policies and procedures based on changing requirements and improved efficiencies. workflow improvements to gain efficiencies.
Ensures equipment is working and adequate supply levels are on hand. Helps maintain section in compliance for regulatory inspections.
Maintains awareness of overall facility and surroundings to ensure the highest level of comfort, cleanliness in patient care areas, entryways and waiting rooms. Initiates facilities and ISD request as needed to support operations.
Associate’s degree in Business Administration or Health Care Management or an equivalent combination of education and experience required.
2 years’ experience in operations and customer relations with relative supervisory experience required.
Ability to function independently, use discretion and attend to detail with minimal supervision. This position necessitates good judgment with assertive problem-solving skills, strong customer relations skills and ability to adjust to changing priorities and challenges. Requires excellent organizational skills and attention to detail. Demonstrated ability to supervise an office operation. Effective written and verbal communication skills and computer aptitude is essential required.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 051 Emergency SMH
Schedule: 4 PM-12 AM