Access Specialist - Full-Time

Rochester, NY


Location: Multiple Openings Across Monroe and Surrounding Counties

Please note this posting is for those interested in a Full Time schedule. Full Time is 35+ hours/week.

Are you passionate about providing top-notch customer service in a healthcare setting? Do you thrive in a fast-paced, dynamic environment? URMC is looking for dedicated and detail-oriented individuals to join our team as Outpatient Access Representatives (OAR).

What You'll Do :

As an OAR, you'll play a vital role in ensuring our patients have a seamless and positive experience from the moment they walk through our doors. Your responsibilities will include:

  • Patient Interaction: Greet and register patients, schedule appointments, and accurately enter patient data.

  • Customer Service: Be the first point of contact for patients' questions and concerns, providing solutions and guidance.

  • Communication: Coordinate appointments with other clinic sites, manage missed appointments and cancellations, and arrange interpreters and transportation when needed.

  • Team Collaboration: Facilitate smooth transitions for patients between different providers and clinic staff, and support your colleagues with their tasks.

  • Accuracy: Ensure all patient forms and information are accurate and up-to-date, reconcile any errors, and maintain precise clinic schedules.

What We’re Looking For:

  • Education: High school diploma or equivalent.

  • Experience: At least one year of customer service or administrative/office experience.

  • Skills: Strong customer service orientation, excellent communication, and the ability to collaborate effectively with a team.


  • Entry-Level Opportunity: Perfect for individuals starting their career in healthcare.

  • Impactful Work: Help improve the patient experience and support their healthcare journey.

  • Supportive Environment: Join a team that values collaboration, accuracy, and compassionate care.

  • Growth Opportunities: Develop your skills and advance your career in a leading healthcare organization.

If you're ready to make a difference and join a team that values your contributions, apply now to become an Outpatient Access Representative at URMC!

Apply Today and Start Your Journey with URMC!

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $17.64 - $23.81 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time