University of Rochester Registration and Insurance Management Counselor in Rochester, New York


Full Time 40 hours Grade 007 Registration & Insurance Mgmt




Job Summary:

This position is a member of a UR Registration and Insurance Verification which coordinates functions associated with patient demographic, primary care physicians and insurance information for Ambulatory sites. The UR Registration and Insurance Eligibility Counselors have a broad knowledge base in the rules and regulations of third party billing and the complexities of multispecialty billing offices. In addition this position requires experience among the enterprise billing system; Flowcast/HBOC with a proficient competency level in the use of verification, third party and government billing systems. The UR RIE Counselor accepts the patient calls at the time the patient is scheduling an appointment within 30 days to ensure the registration and insurance information is updated. The UR RIE Counselor also completes the task of sending and reviewing pre-registration form for Ambulatory sites and updates the enterprise billing systems accordingly.

UR Medicine has a monthly average of 92,000 scheduled visits. UR RIE Counselor will be ensure that the registration and eligibility of insurance, which includes but is not limited to demographic, co-pay/deductibles, PCP information, is in place at the time of service securing revenue for the enterprise. The scheduling volume will continue to increase as providers join UR Medicine. UR RIE Counselor initiates a referral to Financial Case Management for certain UR departments to pursue possible Medicaid coverage. Responsible for updating Flowcast system edits relating to demographic and insurance information. This position will be responsible in part for a decrease of rework and enhanced revenue. This process promotes a seamless arrival process. Additionally, a UR RIE Counselor’s advanced knowledge of Registration/Insurance and system logic aids in accurate and timely reimbursement of services.


Under the direction of the UR RIV Operations Manager:

Financial Account Management:

Accepts UR Access Center and Departmental Call Centers patient calls at the time of scheduling an appointment to ensure the registration and insurance information is updated within 30 days of patients’ appointment.

Initiates outgoing calls and emails to patients and/or representative regarding registration and insurance coverage or lack of in a timely and customer friendly manner utilizing the ICARE values.

Ensures Flowcast has updated demographic, insurance, co-pay and primary care physician information prior to patient appointment and/or final bill.

Knows and maintains the understanding of the flow of information between the UR Registration and Insurance Verification and MFG/SMH/HH/FFT departments and the importance of registration accuracy.

*Essential / Quality: *

Responsible for working daily on designated edit reports generated by the UR Enterprise Billing System Completes online referrals to Financial Case Management for Self-pay patients where appropriate, follows-up with departments and primary care offices to reconcile discrepancies, investigate inaccurate insurance, primary care physician and co-pay information

Responsible for completing real time eligibility when UINS date field is greater than department standard.

UR RIE Counselor remains competent with a broad knowledge base of registration and insurance requirements.

Has ongoing communication with management relating to operational and system issues.

*Customer Interaction: *

URRIE Counselor is a Third Party Payer resource to departmental staff (Outpatient Access Specialist, Insurance Collection Specialists, Financial Counselor, etc.) within UR Medicine. They serve as a front-line problem solver for Registration billing requirements. Identifies areas of improvement, notifies URRIV

Operations Manager, plan and implements as directed. Understands and adopts the ICARE values and behaviors.

*Continuous Learning & Compliance: *

Attends and actively participates in all meetings including staff meetings, compliance and training sessions, etc. Complete self-assessment, competency and mandatory hospital in-service within HR standard. Understand and follows departmental policies and procedures relating to dress code, vacation/PTO requests and HRMS documentation.

*Other duties: *

Updates URRIV operational procedures. Performs other related duties as assigned.


High School Diploma or equivalent. Two years’ experience, preferably in a ambulatory/private office setting, customer service or an equivalent combination of education and experience. The candidate requires a high degree of professionalism, motivation, excellent communication and customer service skill. Has excellent computer skills and ability to type 25 words per minute and excellent organization and problem solving skills. Has the ability to work in a team environment with independent judgement.

Preferred knowledge of Flowcast, PC functions (Word, Excel, e-mail, Web),Third Party Payor Websites and Government systems

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Registration and Insurance Management Counselor

Location: Medical Faculty Group

Job ID: 202048

Regular/Temporary: Regular

Full/Part Time: Full-Time