University of Rochester Program Manager, Transfer & Diversity Affairs in Rochester, New York


Full Time 40 hours Grade 052 Admissions




Position Summary:

The Program Manager (PM) is a member of the Transfer and Diversity Teams within the Office of Admissions. The PM manages programs and events which help bolster outreach, recruitment and retention efforts targeted at prospective students coming from historically underrepresented student populations. These populations including, but are not limited to: Native American, Latino/a, African-American, first-generation, and transfer populations. On-campus programs and outreach in the community help to educate and provide exposure to Rochester as well as enhancing the understanding of our campus, application, scholarship and financial aid process.

This incumbent is a member of the transfer recruitment team and serves as the transfer credential evaluation specialist providing direct assistance to staff within the Office of Admissions and customer service with prospective students, families and school representatives. This appointee reviews transfer applications, participates in recruitment and yield events, is an advisor to prospective and incoming transfers, is a partnership liaison, and maintains articulation agreements.

The ideal appointee has the ability to exercise independent judgment and must demonstrate superior time and project management skills as they will often need to choose between conflicting and competing priorities. Excellent oral, written, and interpersonal communication skills in a culturally diverse environment are essential. Demonstrated customer service experience that incorporates a global perspective along with a commitment to issues of diversity and the ability to work in a team setting with all levels of management, faculty, and staff is a must. A high level of proficiency with the Microsoft Office Suite of products and FileMaker (FM) experience is desired. Experience working in a University setting and interacting with high school and college students and their families is preferred. Must be willing to work long hours during peak seasons.

Specific Responsibilities:

Program Management:

  • Plans Transfer and Diversity outreach programs and events including Golden Ticket, Guaranteed Transfer, Lorenzo de Zavala Youth Legislative Session, Multicultural Visitation Program, Native American Heritage Month, and Transfer Visit Days.
  • Collaborates with Admission Counselors, College Enrollment Project Planning Team, current students, etc. to initiate events and communication campaigns that include web content updates, electronic and print communications.
  • Anticipates and monitors expenses to ensure that programs align with the forecasted budget and reports on the status of programs and events including registered, attended, and enrolled numbers using yearly comparisons.
  • As spokesperson for related programs and events, communicates instructions to students, faculty, and staff to ensure seamless execution.
  • Solicits and analyzes feedback (verbal, surveys, etc.) from program participants, faculty, and staff; facilitates and conducts debriefing of programmatic activities, to ensure that we are delivering effective, customer service focused events that support enrollment goals.
  • Supervises a student that assists with the planning and launch of Native American Heritage Month activities.
  • Advises the Native Student Association to foster University relations with current students and the regional Native community.
  • Frequent telephone and email contact with prospective students, families, secondary schools, community colleges, independent counselors and CBO contacts regarding program invitations, event agendas, and admissions related processes.

Articulation and Credential Evaluation:

  • Serves as a transfer credential analyst/expert, provides an accurate assessment of educational credits in compliance with degree requirements. Collaborates with the College Center for Advising Services, academic departments, to stay well-informed on transfer credit policies.
  • Completes and administers up to 400 credit evaluations for transfer students annually using FileMaker Pro, finishing credit evaluations on a bi-weekly basis during peak application review periods for decision notification.
  • Assists to develop and maintain articulation agreements (academic major pathway plans) with University, Community College, and other educational partners.
  • Utilizing the Transfer Evaluation System develops and recommends to faculty transfer course equivalencies for prospective students to assess their credits.

Counseling and Applicant Review:

  • Point of contact for transfer applicants, families, and community college advisors regarding the transfer application process.
  • Counsels prospective students to develop a transfer academic plan for success.
  • Evaluates, reviews, and recommends decisions as a primary first reader for up to 200 transfer applicants. May read freshman applications from a specified territory/school.
  • As a Transfer Committee member, provides recommendations during reading season on applicants in review.
  • Interviews prospective students on campus and extends virtual interviews to transfer students through phone and web events.
  • Leads transfer student chat sessions for admitted students to address questions and plans individualized transfer yield student and family visit requests.
  • Using professional judgement; approves/disallows transfer enrollment deposit waivers and deferral requests according to the enrollment protocols.
  • Oversees processing of transfer specific application materials (MCC 2+2, Eastman Dual Degree, and Reactivation, Guaranteed Transfer, and Visiting Exchange Students) to ensure accuracy.
  • Collaborates with other program managers to execute the following programs: 20XX Experience Days, Early Connection Africa, Hispanic/Latino Heritage Month (HLHM), Humanities Fellows, Pre-College Programs (PCP), Posse Retreat, and Research Rochester as needed.

Transfer Recruitment:

  • Manages relationship with Monroe Community College and is the primary University representative. Visits a minimum of 10 times annually and may include (college fairs, Advisor in Residence days, outreach presentations, etc.).
  • Builds and sustains relationships through personal interactions and off-campus meetings with community college contacts locally and around the country in order to contribute to the university enrollment goals of recruiting and enrolling transfer students.
  • Plans and executes additional community college visits, fairs and outreach programs during fall and spring to targeted schools within New York State.

Other Responsibilities:

  • Continued growth and development in the admissions, transfer and diversity student affairs domain through attendance at conferences, workshops, (etc.) as a participant, panelist, presenter, or moderator as needed to remain current in the field, to incorporate this knowledge into practice and, to determine and implement best practices.
  • Other duties as assigned by supervisor or other senior leaders such as Deans and Directors.


Bachelor’s degree and a minimum of 1 years’ experience in admissions or a related field; or an equivalent combination of education and experience. One year of relevant experience in youth outreach, community college environments, admissions, higher education, or related field social work, counseling, event planning, preferred.


EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Program Manager, Transfer & Diversity Affairs

Location: The College

Job ID: 202170

Regular/Temporary: Regular

Full/Part Time: Full-Time