University of Rochester Outpatient Access Specialist in Rochester, New York

Opening

Full Time 40 hours Grade 007 Social Work-Patient & Fam Svcs

Responsibilities

General Description

The Interpreter Services Scheduler provides scheduling support to the Interpreter Services Program. Monitors and ensures that all functions are completed accurately and efficiently with excellent customer service utilizing the SMH ICARE values. The Scheduler is proficient at the utilization of the Interpreter Scheduling System, ePARC, and eRecord systems.

Specific Responsibilities

With general direction accompanied by initiative, independent judgment and confidentiality, the Scheduler performs, but is not limited to the following tasks:

Coordinates all aspects of scheduling interpretation services for patients/families within URMC via ePARC worklists.

  • Assesses the interpreter request.Analyzes and determines interpreter service (i.e. live interpreter; video; telephonic).Processes the request in ePARC and interpreter scheduling systems.Consults with Supervisor, Interpreter Leads and Interpreter Manager, as needed.
  • If needed, submits requests to third party vendors to secure interpreters and follows up on interpreter performance with vendor.
  • Replies to department requests with follow up telephone calls, emails, and confirmations; and works closely with departments on scheduling needs for their specific departments.
  • Develops and analyzes scheduling reports.

Screens and triages, telephone calls and emails for the Interpreter Program.

  • Answers phone calls, and triages needs of caller: last minute requests follow up with interpreter location, time of arrival, confirmation of interpreter, translation requests, rescheduling and education on referral process.
  • Maintains the interpreter services department email box by reviewing each request and responding appropriately to each request.This includes:request and interpreter confirmation; additional information request; and/or reschedule request.
  • Complies with the color coding system to keep the requests organized and status up to date with appointment.
  • Maintains the e-mail box available size by saving the requests to the appropriate folders when appointment is complete.
  • Assesses the interpreter request.Determines interpreter service (i.e. live interpreter; video; telephonic).Processes the request in interpreter scheduling systems.Consults with Supervisor, Interpreter Leads and Interpreter Manager, as needed.

Schedules Interpreters for Deaf Professionals within UR Medicine (including students, interns, post-doc fellows, residents and full-time staff).

  • Utilizes the scheduling system to schedule interpreter staff.Consults with Supervisor, Interpreter Leads and Interpreter Manager, as needed.
  • Collaborates with departments and deaf professionals to schedule interpreter.
  • Schedules interpreters from team selected by the deaf professional.
  • Schedules any specialized training with teams and professional.
  • Develops and analyzes scheduling reports.

Performs other duties as assigned.

  • Covers for lunches/breaks/vacations for other Interpreter Schedulers.
  • Covers Social Work and Care Management reception desks, as needed.
  • Attends scheduled training activities and meetings.
  • Additional responsibilities as assigned.

Qualifications

The Scheduler must have a high school diploma and 2.5 years related work experience; or an equivalent combination of education and experience. A college degree and experience in medical terminology and health care settings are preferred.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Outpatient Access Specialist

Location: Strong Memorial Hospital

Job ID: 202397

Regular/Temporary: Regular

Full/Part Time: Full-Time