University of Rochester Outpatient Access Specialist in Rochester, New York
Full Time 40 hours Grade 007 Ophthalmology
8 AM-4:30 PM
This position acts as a primary contact/liaison when patients first arrive, check out or call in for their appointments within the Eye Institute. Collaborates with Flaum Eye Institute Technical Staff, Clinical Coordinators, Surgical Coordinators, Faculty and other internal/external position to address patient needs. This position is expected to cover Check In, Check Out, ACD and Greeter Desk as assigned. In addition, this position is expected to participate in operational process improvement activities, including the development of new procedures and documentation
Check-in patients to be seen at the Flaum Eye Institute Faculty Practice. As part of the check-in process, gather new patient registration information and enter data into IDX Flowcast system. Requires strict attention to detail for gathering patient demographics, contact information, health insurance coverage, and any special needs patients may need (e.g. interpreter services). Also includes determining if an appointment is for an auto-accident, worker’s compensation issue, or other special circumstance. Ensuring that HIPAA Philanthropy forms are completed on all patients per departmental specifications.
Schedule and reschedule ophthalmic appointment requests for patient checking out after being seen by an ophthalmic care provider. Appointments must be triaged to the appropriate sub-specialty service. Triaging requires basic knowledge of ophthalmic medical ailments and ability to determine urgency of complaint (if uncertain, calls will be triaged by service specialists or nursing staff). Scheduler will place patients within the Comprehensive service, Contact Lens service, Cornea service, Retina service, Peds service, Glaucoma service, or Neuro-ophthalmology service.
Create new patient charts for next day's visit.
Other clerical duties as assigned
High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience required. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Outpatient Access Specialist
Location: Medical Faculty Group
Job ID: 202007
Full/Part Time: Full-Time