University of Rochester LOS Registration Representative in Rochester, New York


Full Time 40 hours Grade 007 Financial Counseling&Outpt; Reg


Position Summary:

Using excellent customer service skills and exercising thorough knowledge of hospital policies and procedures as they relate to registration process. Screens, registers and processes all incoming patients; obtains all demographic and financial data; creates Flowcast visits for Lab, Blood donors, OPRA and other OP patients; ensures AVS in eRecord; interacts with physician’s offices if necessary; completes the patient mailings for all SDA/SD23/ACU/CATH and updates all incoming mail; interviews all Direct admissions to obtain signature on 660; assists with interviewing patients on units to obtain accurate demographic information, insurance, and to obtain signatures on SMH 660 form; coordinates with bed management and units on all direct admissions ensuring that all information is verified and sent to unit with appropriate paperwork; reviews and verifies insurance coverage by utilizing the hospital system along with all third party payer systems; accountable for meeting department standards for completion and QA of insurance verification on day to day bases by utilizing Hold Bill work lists; Reviews Medicare for MSP questions and validation.


High School diploma or equivalent. Two years of related experience, preferably in a hospital setting, customer service or an equivalent combination of education and experience. Requires high degree of professionalism and motivation with excellent communication and customer service skills; strong computer skills and ability to type 25 words per minute.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: LOS Registration Representative

Location: Strong Memorial Hospital

Job ID: 203007

Regular/Temporary: Regular

Full/Part Time: Full-Time