University of Rochester Loop Assistant in Rochester, New York
Full Time 40 hours Grade 007 Ortho Clinic Front Office
The Loop Assistant serves as an advocate and liaison for patients and visitors who enter Clinton Crossings, Building D, Main Lobby. Assistant provides excellent first and last impression for all patients, families, and vendors. He/she must possess superb customer service skills and should be helpful and polite at all times; displaying the ICARE values, even when circumstances become stressful. Attendant spends approximately 80% outdoors serving the needs of our patients, visitors and guests.
Provides assistance to entering and exiting vehicles of the Building D loop. Monitors and maintains traffic flow in front loop, directing deliveries to appropriate/alternate location.
Meets and greets patients and guests, ascertains their needs, and directs them accordingly.
Provides assistance to patients to/from vehicle as requested.
Answers telephones and provides complete and accurate information about Building D, and UR Medicine locations/facilities using computer and/or written materials as well as personal knowledge while following established policies. Contacts taxis or appropriate transportation as requested. Acts as a resource for patients, visitors and guests.
Provides assistance for patients and family members with the use of wheelchairs as needed.
Makes rounds throughout Building D Lobby to address any needs of our patients, visitors and guests.
High school diploma and a minimum of 3-4 years customer service related work experience.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Loop Assistant
Location: Medical Faculty Group
Job ID: 201316
Full/Part Time: Full-Time