University of Rochester ED Access Spec in Rochester, New York
Full Time 40 hours Grade 007 Strong West
8 AM-4:30 PM; WKENDS/HOL
Coordinates functions associated with patients for ambulatory care visits to the Emergency Department. Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff.
Reception and Registration: Greets and register patients, families, visitors, external and internal customers, offering excellent customer service and providing the very best patient experience. Perform duties of ED Access Specialist as required by departmental needs. Responsible to maintain highest standards related to customer service, accuracy, and efficiency as EAS. Collects and verifies patient demographic and financial information to register patient in the Hospital computer system. Initiates the ED medical/financial record; appropriately identifies forms needed for specific ED patient visit. Assemble all ED charts for admissions and discharges. Ensure all paperwork is completed and identified (patient information) and distributed appropriately.
Performance Analysis: Coordinate daily efforts to edit and correct registration and billing errors during full registration process. Identify ways to reduce follow-up, repetitive or corrective work. Utilize Flowcast and eRecord programs to facilitate work flow; manage patient tracking system ensuring correct location of patients within ED.
Customer Service: Triage patient calls, assess the urgency of a situation and determine the appropriate action, serves as focal point for handling complaints. Answer incoming phone calls in communications center, routing calls as appropriate. Coordinate transportation for discharged or transferred patients as needed.
Financial Account Management: Ensure that an accurate and complete full registration of the patient is completed prior to the discharge of the patient including insurance verification for new and self-pay patients. Follow up on hold bill report to facilitate reimbursement for Emergency Department services. Collect co-pays.
Training: Provide training to other EAS staff on all aspects of department specific work including orientation to Department and Hospital, registration process and customer service. Act as information resource for all departmental staff in regards to registration and work flow activities. Attend education programs for department at direction of supervisor/manager and teaches other staff.
Other Duties: Provide support for Departmental activities including monitoring inventory of supplies and supply ordering. Perform other service oriented tasks, escorting patients, offering comfort items, witnessing consent signatures, fax charts, pull charts for QA audits or patient care follow up, manage and stock forms and supplies, and requests from clinical staff.
High School diploma and 2.5 years related work experience, preferably in an Emergency Department setting; or an equivalent combination of education and experience. Medical terminology experience required and demonstrated ability to type accurately. Excellent customer service skills with previous customer service experience required.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: ED Access Spec
Location: Strong Memorial Hospital
Job ID: 202596
Full/Part Time: Full-Time