University of Rochester Communications Analyst Sr in Rochester, New York

Opening

Full Time 40 hours Grade 054 University IT / CTS

Schedule

8 AM-5 PM

Responsibilities

Position Summary:

Provide complex engineering skills and have a strong working knowledge of voice and networking technologies. Serving as a consultant in strategic issues involving networking technologies, analysis, proposal of solutions and implementation of approved solution, analysis of system health along with an ability to diagnose and resolve problems of failing devices.

Primary Role and day-to-day operations

  • Participate in team discussions and major projects
  • Participate in related staff and project meetings
  • Provide technology briefings
  • Support the Network Operations Center (NOC) in a rotational position
  • Recommend, documents, and defends engineering solutions
  • Responsible for business hour reliability of department, University, and transit/external networks that support mission critical voice and data systems
  • Serve as On-Call engineer (rotational) which during normal business hours is an escalation point outside the NOC for complex engineering problems
  • Primary engineering escalation point for after hour on-call in a shared group rotation position
  • Use remote services to diagnose and correct problems where possible.Other cases may require onsite support
  • Serve as a resource for other engineers who may require help from subject matter expert

Analysis and Troubleshooting

Perform analysis of system health and stability to ensure that all customer services are performing as designed. Consult at a senior engineering level to diagnose problems and resolve indicators of potentially failing services with other team members. Manage an infrastructure that mitigates the risk and support high availability systems. Oversee efforts to manage network wide performance by balancing customer services across redundant services. Knowledge of NOC and Network Management tools, NetFlow and SNMP as tools for analysis. Monitors traffic levels of applications that dominate available bandwidth. Capable of tasks that shape network traffic and understand data flow. Able to recommend changes for configurations to achieve different traffic objectives. Has an understanding of quality of service and is able to work with others to use this as a factor in determining modifications.

Knowledge and technology sharing

Effectively communicate new and existing concepts in technology with co-workers and management. Cross-train other staff members on related services and technologies. Participates in team discussions and major projects. Supports efforts of a diverse set of projects ranging from network infrastructure, business continuity, and voice systems. Demonstrates project management and communication skills, verbal and written.

Consulting

Serve as a senior consultant in strategic issues involving the most complex of voice and networking technologies. Use advanced knowledge of protocols to analyze and propose options for the growth of the University-wide voice and data networks. Analyze engineering designs with team members on designs and proposed solutions. Support business continuity efforts in all design considerations. Knowledge of protocols and packet structure. In a work group setting, uses this knowledge to analyze and propose options for the growth of the University-wide network. Able to respond to design challenges or concerns by team members. Provides Operations Center and customer support for real-time configuration needs such as IP addressing, host names, voicemail and ACD group changes.

Operational excellence - Learning and training

Maintain the highest level of technology awareness via frequent exposure to journals, communications with peer institutions, and review of industry trends. Lead efforts at the forefront of technology and educates other engineers. Review and keep abreast of new developments in the fields of telecommunications systems management.

Budget

Participate significantly in the development of capital and operating budget programs, their procurement, execution, and customer and team communications. Create points of view to support acquisition of electronics and supporting operating systems for new and growing services. Assist in billing and processing related work orders required to meet the goal of effective support of departmental needs.

Qualifications:

Bachelor's degree in related discipline such as Computer Science, Telecommunications or Engineering and 3-4 years of related experience.

Be a role model and team player with the ability to interact effectively with co-workers and management, be self-motivated with a willingness to learn, be flexible and adaptable to an ever-changing environment, initiate activity with a willingness to exercise calculated risk, and demonstrate a positive and professional attitude. Respond constructively and with innovation to end-user requirements by understanding the business problem, the technical and communications requirements, and the level of service the user community expects. Be able to think in creative ways in order to methodically reach desired goals in a wide scope and breadth of communications needs. Interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change. Be able to present technology in non-technical terms and recognize the extent to which a given audience requires this. Have oral speaking and presentation skills to various levels of the University community. Possess organizational skills that support group and department reporting needs.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Communications Analyst Sr

Location: Central Administration

Job ID: 201780

Regular/Temporary: Regular

Full/Part Time: Full-Time