University of Rochester Ambulatory Technologist II in Rochester, New York


Full Time 40 hours Grade 090 Psychiatry SMH MIPS




Position Summary:

The Ambulatory Clinical Technologist performs clinical duties in addition to clerical functions to support care providers in the delivery of patient care activities. These duties include a variety of technical, procedural, information systems tasks, as well as administrative support as defined below. The Ambulatory Clinical Technologist is expected to engage in customer service activities using a Patient and Family Centered approach consistent with the "I CARE" behaviors of the University of Rochester Medical Center. He/she exercises skill, with latitude for independent judgment, in decisions regarding patient flow, procedural support, management of equipment and patient room supply needs in meeting provider needs . The Ambulatory Clinical Technologist conducts self in a manner that is open and approachable and conducive to teamwork within the area of practice and acts as a role model to new staff. The Ambulatory Clinical Technologist receives clinical guidance from the Nurse Leader and medical/nursing providers (MD's, DO's, NPP's, CNS, RNs). She/He will report directly to the Program Secretary for matters relevant to performance management and professional development.


Clinical Practice - Patient/Family Centered Care Delivery

  • Obtains and records vital signs per unit policy/standards of care.
  • Conducts screening for pain , allergies, and other patient specific measures during office visits per unit standards and in accordance with eRecord workflows .
  • Documents blood pressure findings, pain score, and allergy information in the EMR .
  • Utilizes daily schedules in identifying tasks/flow to be carried out with assigned patients/groups. Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with other members of the team and through assuring that needed supplies are available.
  • Performs specimen collection duties (i.e. -urine toxicology screens) following the appropriate procedures for specimen collection and labeling.Uses the EMR as part of this process.
  • Notifies provider of patient arrival.
  • Observes patients and reports any changes in patient condition to appropriate provider during exam or procedure.
  • Performs telephone outreach activities to reschedule patients who may be due for appointments or have missed a previously scheduled appointment.
  • Recognizes emergency situations and initiates appropriate response following the direction of nurses, physicians and other authorized personnel during emergencies.
  • Executes other duties within scope of training as assigned by Direct Supervisor and other authorized professional staff.

Clerical Practice:

  • Tracks and input Encounter forms and SALs data into Alpha
  • Maintain daily schedules for groups and individual sessions of Addiction Psychiatry

Providers and Clinicians

  • Maintain accurate patient demographic information in the scheduling system
  • Perform Reception Desk duties and provide coverage of desk as assigned by supervisor
  • Perform other daily clerical tasks as assigned by supervisor

Clinical Support Coordination:

  • Maintains clinical equipment through appropriate disinfection and operational maintenance procedures as per SMH policy.Performs daily, weekly, monthly checks on equipment (as per standard) and documents quality control results as required.
  • Conducts inventory of supplies and requisitions needed supplies from supervisor.
  • Assists in scheduling Bio-Medical engineering or outside vendors in the calibration and maintenance of equipment.
  • Assists with maintenance and inventory of sterile and non-sterile supplies and specialty equipment
  • Prepares instruments for decontamination and sterilization

Performance Improvement

  • Collects data for quality improvement studies; works with unit leadership in identifying areas for improvement and opportunities to improve patient and provider experiences in the area.
  • Assists in the tracking of supply utilization for cost trending purposes.
  • Participates in research activities as directed.
  • Actively participates in Service Administrative Meetings as assigned


High School diploma or equivalent plus three years of experience in a patient care setting or an equivalent combination of education and experience. Associates degree preferred. Knowledge of medical terminology, procedures and computer experience is preferred.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Ambulatory Technologist II

Location: Strong Memorial Hospital

Job ID: 201829

Regular/Temporary: Regular

Full/Part Time: Full-Time